This Privacy Policy explains how LeMaster Plumber ("we," "us," or "our") collects, uses, and protects information you provide through our website and our text messaging (SMS) program. Effective date: July 1, 2026.
Information we collect
We collect only the information you choose to give us, which may include:
- Contact details — your name, phone number, and email address.
- Service details — the information you share about the plumbing help you need when you submit our contact form or call us.
We do not require you to create an account, and we do not knowingly collect sensitive personal information through this website.
How we use your information
We use the information you provide to:
- Respond to your request, schedule service, and provide estimates.
- Contact you about your appointment, service, or inquiry — by phone, email, or text message (SMS), using the contact details you provide.
- Provide customer support and follow up on completed work.
SMS / text messaging
When you provide your phone number through our contact form or by request, you consent to receive text messages (SMS) from LeMaster Plumber related to your service request, appointments, estimates, and account or customer-care follow-up.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply — these are charged by your mobile carrier.
- You can opt out at any time by replying STOP. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
- For help, reply HELP, or contact us at (703) 832-9090 or [email protected].
- Carriers are not liable for delayed or undelivered messages.
We do not share or sell your mobile opt-in or consent information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors solely in support services, such as customer service, and only as needed to provide the services you request. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We do not share your information with third parties except as necessary to provide our services (for example, a service provider that helps us send appointment messages), to comply with the law, or to protect our rights. As stated above, text messaging opt-in and consent data is never shared with third parties or affiliates for marketing purposes.
Data retention
We keep the information you provide only as long as needed to serve you and to meet legal, tax, or business requirements, after which it is deleted or anonymized.
Your choices
You may opt out of text messages at any time by replying STOP. You may also contact us at (703) 832-9090 or [email protected] to ask us to update or delete the contact information we hold about you.
Security
We take reasonable measures to protect the information you provide. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when we post the updated policy on this page, with a revised effective date.
Contact us
Questions about this policy or your information? Contact LeMaster Plumber:
- Phone: (703) 832-9090
- Email: [email protected]
- Location: Centreville, VA 20121
See also our Terms & Conditions.